Meticulous Attention to Detail
Lack of Meticulous Attention to Detail, not lack of Planning, is the leading cause of Hospitality Failure. Bar owners will Fail, Nightclub Operators will go out of business and Restaurant Investors will loose capital if they Fail to execute a Meticulous Attention to Detail on a daily basis. Anyone, with money, can buy a Bar viagra a vendre. Far less people, can actually buy a bar then run it efficiently. Only a small fraction of owners can actually operate. These owner operators are Not successful because they plan better. They derive success by executing a Meticulous Attention to Detail on a Daily Basis.
Meticulous Attention to Detail begins with structure. Bartenders, Servers and Managers all need structure from the time they arrive until their shift is over. Every moment, of every shift ,needs to be planned and accounted for. Accountability begins by providing Training Manuals specific to your Restaurant, Bar or Nightclub. The key word is “Specific.” Reusing old manuals and downloading handbooks offline does not embody a Meticulous Attention to Detail. It’s connotes laziness and conveys a lack of understanding for the Hospitality Industry.
I’ve developed a 3 part 15 Point Modular system that doubles as an Opening and Closing checklist for both Servers and Managers. This is a portion of the most recent Training Manual Iv’e written for an Ice House in Texas.
Congratulations on becoming a Team Member of our Icehouse. We look forward to working with you and hope you embrace this opportunity to become our Greatest Brand Ambassador. Our Icehouse considers Server Training the cornerstone of our success.
The guidelines listed on the following pages have been designed to ensure your success. Along with Hands on Training, this manual will provide answers to commonly asked questions regarding Teamwork, Responsibilities, Policies and Procedures specific to our Icehouse. Once again, welcome to our Icehouse Team!
Each morning, Server Team Members are required to execute the following (15) items within (45) minutes. Each (5) items constitutes an Opening Procedure block. There are (3) Opening Procedure blocks. Each block should be completed within (15) minutes. Opening Server Clock in Time is 10:00am. Our expectation is for you to arrive (15) minutes prior to your clock in time.
• Block (1) begins at 10:00am and should be completed by 10:15am
• Block (2) begins at 10:15am and should be completed by 10:30am
• Block (3) begins at 10:30am and should be completed by 10:45am
• Upon completion, prepare yourself to meet, greet and seat guests
Block (1) 10:00am – 10:15am
Block (2) 10:15am – 10:30am
Block (3) 10:30 – 10:45am
Each of these blocks is designed to ensure we open correctly and are prepared to be successful. Restaurant success does not occur by accident. It requires Repetition and a Meticulous Attention to Detail. These (3) blocks must be executed in order and completed within (45) minutes every morning without exceptions.
Server Closing Shift Procedure
Upon the conclusion of your shift, Server Team Members are required to execute the following (15) items within (45) minutes. Each (5) items constitutes a Closing Procedure block. There are (3) Closing Procedure blocks. Each block should be completed within (15) minutes. Server cuts are influenced by weather and based on Customer Volume. Do Not Ask to be cut!
Our expectation is for you to complete each block before clocking out.
• Block (1) begins upon being cut & should be completed within (15) minutes
• Block (2) should be completed within (30) minutes from being cut
• Block (3) should be completed within (45) minutes from being cut
• Upon completion, speak with your closing manager before leaving
• Do Not Leave until your closing manager says you can go
The above mentioned (30) steps are designed for your success. Collectively, each block works together to form the foundation of your shift. Commit these to memory and execute, in order, each shift.
The simplicity of (3) block modules consisting of (15) steps is specifically designed to employ a Meticulous Attention to Detail on a Daily basis. It’s not enough to tell Employees, “We Open and Close the Same everyday.” Success requires we show them by providing structure. I purposefully pulled out my 30 steps. Replicating my modules will not make you successful. Draft your own steps so your Meticulous Attention to Detail will be executed.
Contact Preston Rideout for more information about drafting Bar, Nightclub and Restaurant employee manual with a Meticulous Attention to Detail.